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Customer Service Representative Role

3 weeks ago

Ephrata, Pennsylvania, United States Midatlantic Employers' Association Full time
Job Title: Customer Service Representative

We are seeking a skilled and friendly Customer Service Representative to join our team at CounterTek, a leading manufacturer of laminate and solid surface countertops. As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers, responding to their inquiries, concerns, and requests in a timely and professional manner.

About the Job:

  • Answer phone calls from established customers regarding orders, inquiries, and issues.
  • Process orders, forms, applications, and requests accurately and efficiently.
  • Ensure that all orders meet customer specifications and are delivered on time.
  • Provide pricing and delivery information to customers.
  • Obtain and evaluate all relevant information to handle product and service inquiries.
  • Handle and resolve customer complaints professionally and effectively.

Requirements:

  • Prior customer service experience is necessary.
  • Knowledge of customer service principles and practices.
  • Ability to read and interpret documents, such as safety rules, operating instructions, and procedure manuals.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

Benefits:

  • Starting pay is $16/hr.
  • 100% paid employee health insurance.
  • 100% paid long-term disability insurance.
  • Competitive paid vacation policy and paid holidays.
  • 4% 401(k) match.