Customer Service Associate
4 days ago
Career Opportunities
We are CounterTek, a locally owned and operated small business in the heart of Lancaster County, PA. With over 25 years of experience in custom countertop manufacturing, we pride ourselves on delivering high-quality products at competitive pricing while exceeding customer expectations.
Our goal is to provide exceptional customer service, ensuring a positive experience for our clients. We are seeking a friendly, dependable, and organized CUSTOMER SERVICE REPRESENTATIVE to join our team.
About the Role
This position involves interacting with customers to provide and process information in response to inquiries, concerns, and requests about our products and services. Key responsibilities include:
• Responding to customer calls and emails in a timely manner
• Resolving customer complaints and issues efficiently
• Maintaining accurate records of customer interactions and transactions
• Collaborating with internal departments to ensure seamless communication and service delivery
Requirements
To be successful in this role, you should possess the following skills and qualifications:
• Prior customer service experience is required
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and multitask effectively
• Proficiency in relevant computer applications and software
What We Offer
At CounterTek, we value our employees and offer a comprehensive benefits package, including:
• Competitive starting pay: $16/hr
• 100% paid employee health insurance
• 100% paid long-term disability insurance
• Paid vacation policy and holidays
• 4% 401(k) match
How to Apply
If you are a motivated and customer-focused individual looking for a rewarding career opportunity, please submit your application. We look forward to hearing from you
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