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Automotive Parts Store Manager
4 weeks ago
Imagine a role where you can leverage your automotive or customer service expertise to drive sales and profitability in a fast-paced retail environment. As an Assistant Store Manager at NAPA, you will serve as a leader to your teammates and contribute to the company's mission to be the dominant parts supplier in the market.
Responsibilities:- Create a superior customer service experience to achieve maximum market penetration and drive store growth.
- Provide daily leadership and foster a culture of employee engagement.
- Partner with teammates to drive company-owned store initiatives.
- Manage store operations to maximize sales, profits, and customer service.
- Build, coach, train, and engage crew teams to deliver exceptional customer care and business results.
- Inventory protection, asset management, operational, and safety issues.
- Ensure overall cleanliness and readiness of delivery vehicles, sales floor, stock room, and outside areas.
- Drive NAPA operational and marketing programs while promoting continuous improvement in processes and procedures.
- Grow customer relationships, assist with sales/service questions, and ensure a positive experience in the store and on the phone.
- High school diploma or equivalent, with technical or trade school courses or degree completion.
- Experience in the automotive after-market service industry or hobby/DIY world, or a willingness to learn all things automotive.
- Passion for delivering customer care and building long-term relationships.
- Ability to thrive in a fast-paced and complex environment.
- Knowledge of cataloging and/or inventory management systems.
- Ability to lift 60lbs in some situations.
- Background and/or passion for the automotive industry, heavy equipment, farm industry, diesel, marine, or dealership.
- Experience in a parts store, auction, retail store, auto body/collision, or fast food/restaurant/convenience store management.
- Entirely customer-centric (external/internal).
- ASE Certifications.
- NAPA Know How.
Genuine Parts Company is an equal opportunity employer and conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.
Genuine Parts Company's policy is to recruit, hire, train, promote, assign, transfer, and terminate employees based on their own ability, achievement, experience, and conduct and other legitimate business reasons.
