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Customer Success Representative

2 months ago

Fredericksburg, Texas, United States Nexstream Full time
Customer Success Representative

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Success Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and building long-term relationships.

Key Responsibilities:
  • Customer Communication: Build and maintain strong relationships with customers through open and interactive communication, ensuring their needs are met and exceeded.
  • Needs Assessment: Identify and assess customer needs to achieve satisfaction and resolve any emerging problems.
  • Information Provision: Provide accurate, valid, and complete information to customers using the right methods and tools.
  • Problem-Solving: Use critical thinking to resolve customer complaints and provide appropriate solutions and alternatives.
  • Record Keeping: Maintain accurate records of customer interactions, process customer accounts, and file documents.
Requirements:
  • Customer Support Experience: Proven experience in customer support or client service.
  • Phone Handling Skills: Strong phone handling skills and active listening.
  • Technical Skills: Familiarity with CRM systems, Excel spreadsheets, and best practices.
  • Communication Skills: Excellent communication and presentation skills.
  • Time Management: Ability to multi-task, prioritize, and manage time effectively.
What We Offer:
  • Competitive Compensation: Compensation based on experience.
  • Benefits: Health, vision, and dental benefits, paid vacation, sick leave, and holidays.
  • Full-Time Position: Full-time position with opportunities for growth and development.