Senior Windows Systems Engineer

4 weeks ago

Chicago, Illinois, United States ComPsych Full time
About ComPsych

ComPsych Corporation is a leading provider of mental health services and GuidanceResources for life. With a commitment to innovation and comprehensive care, ComPsych serves over 78,000 organizations and 163 million individuals across 200 countries. Under the GuidanceResources brand, our personalized and integrated programs include behavioral health, absence management, and wellness journeys, empowering employees to lead healthier and more productive lives while driving organizational excellence.

Job Summary

As a member of the level 3 engineering team, you will be the highest technical escalation point, leading Windows Server and Messaging infrastructure efforts, managing projects across members of various teams, and identifying, designing, and deploying new solutions. This is a highly focused Windows and Messaging Engineering role requiring someone with deep technical knowledge of Windows Server and Messaging technologies.

Key Responsibilities
  1. Supports the ongoing maintenance, both proactive and reactive, of the Windows Server infrastructure.
  2. Performs Active Directory maintenance, design, and optimization, including group policy changes & audits, OU cleanup & optimization, and functional upgrades.
  3. Provides support to Microsoft Exchange Servers with Database Availability Group as well as DR nodes.
  4. Designs, upgrades, and migrates Microsoft Exchange to newer versions while maintaining High Availability for the messaging system.
  5. Maintains Office 365 Directory Synchronization tool.
  6. Designs and supports custom messaging systems based on applications and/or systems requirements in preparation for migration to Office 365.
  7. Designs, implements, and supports Email authentication technologies, including SPF, DKIM, and DMARC.
  8. Deploys, maintains, and provides support to Mobile Device Management, Anti-Spam, and other messaging-related systems, such as Mail Express server, Global Scape Electronic File Transfer system, Instant Messaging, SMTP relays, and TLS.
  9. Supports users and the Helpdesk with issues related to connectivity to the messaging systems, including support for Outlook, message tracking, and message relays.
  10. Manages mailbox quotas and storage requirements for messaging systems.
  11. Maintains Certificate Services, including the management of custom templates, permissions, and auto-issuance policies.
  12. Implements and troubleshoots IIS per application owner requirements.
  13. Works with the network team to ensure that Sites and Services remain up-to-date and that DNS records are current, accurate, and adhere to best practices.
  14. Ensures that network policy services are configured optimally within the environment for 802.1x purposes and advises the network team on changes or updates that may be required to further secure or expand the solution.
  15. Builds and maintains secure Windows Server images and Group Policies, working closely with the information security team.
  16. Acts as a technical lead, project manager, and level 3 engineer, seeing projects from inception to completion while adhering to BC/DR best practices.
  17. Maintains the print and file services environments to ensure optimal configuration and uptime.
  18. Works with numerous application owners which may depend on Failover Clustering to ensure that best practices are adhered to and failovers perform as expected.
  19. Troubleshoots, configures, and manages Windows Operating Systems, including Windows Clusters in both physical and virtual environments hosting messaging platforms.
  20. Identifies automation opportunities and implements accordingly.
  21. Builds extensive documentation both for new and existing solutions and maintains a library of system supporting processes and procedures.
  22. Identifies new solutions and/or designs to improve/streamline the environment and/or which provide direct benefits to the business.
  23. Provides administrative support for other systems as required by the Tier-2 and 3 Infrastructure team.
  24. Recommends and implements appropriate level solutions and enhancements to ensure improvements in system reliability and performance.
  25. Develops and maintains a library of system supporting processes and procedures.
  26. Interacts with management and employees on all levels to answer questions, problems, and requests regarding system issues.
  27. Meets deadlines and produces quality deliverables on-time while adhering to standardized workflows and processes.
  28. Participates in the on-call schedule to provide emergency support via pager.
  29. Other duties as assigned.
Job Qualifications

Minimum 7 years of hands-on experience working in MS Exchange and Active Directory environments. Extensive hands-on experience with MS Exchange 2010/2016/2019 with multi-site DAG and Windows 2016/2019. 3 years of hands-on supporting Exchange in a VMware environment. 3 years of hands-on experience supporting with Microsoft System Center suite of tools, including SCCM and SCOM. Strong knowledge of DNS, DHCP, and TCP/IP skills. Strong knowledge of SPF, DKIM, and DMARC. Basic knowledge of Linux administration. Will be required to be accessible by pager 24x7 in case of emergency. Strong work ethic and the willingness and ability to work hours necessary to meet project deadlines required. Experience working with mid to large-scale servers/network environments required. Excellent verbal and written communication skills. Experience with Microsoft SQL Standard & Enterprise 2014, 2016, 2017, and 2019. Proficiency with PowerShell and/or other scripting languages. Strong troubleshooting skills. Strong written and verbal communication skills with the ability to convey technical concepts to non-technical audiences. Project Management skills and capable of leading meetings. Other duties as assigned.

Benefits and Perks

Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more. Competitive pay with annual increases.

ComPsych celebrates diversity and is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability, or protected veteran status and any other characteristic protected by federal, state, or local laws. ComPsych Corporation maintains a drug-free workplace.

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