Water Solutions Specialist

3 days ago


Ashland, Virginia, United States Xylem Full time
Job Description
This role is responsible for providing exceptional customer service and support to internal and external customers. You will be the primary point of contact for customer inquiries, complaints, and feedback.

You will work closely with the branch staff to ensure that customer requests are completed in a timely manner. This includes scheduling deliveries and pickups, organizing equipment, loading and unloading trucks, and assisting with administrative tasks.

Your responsibilities will also include managing inbound phone calls, online inquiries, and customer walk-ins. You will need to provide accurate information, resolve issues, and document tasks in process flows.

The ideal candidate will have strong communication skills, be able to execute tasks with medium levels of autonomy, and collaborate with other disciplines. They will also have a basic understanding of general business concepts and be proficient in Microsoft Office applications.

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