Crew Team Lead
7 days ago
As a Crew Team Leader at FatFace, you will be part of the management team and will have a clearly defined set of roles and responsibilities to ensure the safe running of the store, managing the team and ensuring we always deliver the best service.
Key Responsibilities- Provide exceptional customer service, utilising your knowledge to help customers find the best products to suit them for in-store and multi-channel sales.
- Resolve customer issues effectively at store level in a timely and positive manner.
- Process POS transactions efficiently and attentively, thanking customers and building loyalty through opt-in at the POS.
- Delegate tasks to team members and demonstrate day-to-day store operations.
- Understand commercial aspects of the retail business, including reading reports, analysing data, and making decisions.
- Ensure the store is set to visual guidelines, contributing to company standards through product presentation, replenishment, store housekeeping, and seasonal launches or sale set-ups.
- Safeguard the business by ensuring full compliance of policy, procedure, loss prevention, and health & safety in the absence of management.
- Stay up-to-date with company product, activity, and promotions, implementing changes when required.
- Proven ability to successfully lead a team and be viewed as a leader among peers.
- Experience in a customer service environment is essential.
- Proven experience with POS management, daily banking procedures, and meeting deadlines.
- Excellent interpersonal, organisational, and communication skills.
- Collaborative and positive can-do attitude, demonstrating confidence in taking the initiative and working under own direction.
- Ability to work productively in a high-pressure environment, quickly learning new tasks and committing information to memory.
- Team player - embracing every opportunity to be part of what's going on.
- Great time management.
- Demonstrates passionate commitment to the brand.
- 25 days holiday plus bank holidays.
- Generous monthly discount allowance.
- Perkbox online platform for discounts, home workouts, wellbeing content, and more.
- THRIVE learning management system with access to 1000s of pieces of learning.
- Dental insurance (employee-funded).
- Pension scheme.
- EAP support around the clock.
- Sick pay allowances.
- Sabbatical leave in line with service.
- Enhanced Family Friendly policies, including maternity leave.
- Refer a friend scheme.
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