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Crew Team Lead

2 months ago

Hazelwood, Missouri, United States FatFace Full time
About the Role

We are seeking a highly motivated and experienced Crew Team Lead to join our team at Clarks Village. As a key member of our management team, you will be responsible for ensuring the safe and efficient running of the store, managing a team of sales associates, and delivering exceptional customer service.

Key Responsibilities
  • Customer Service: Provide exceptional service to customers, utilizing your knowledge to help them find the best products to suit their needs.
  • Team Management: Manage a team of sales associates, delegating tasks and responsibilities to ensure the smooth operation of the store.
  • Store Operations: Ensure the store is set to visual guidelines, contributing to company standards through product presentation, replenishment, and store housekeeping.
  • Commercial Awareness: Understand the commercial aspects of the retail business, including reading reports, analyzing data, and making decisions.
  • Safety and Security: Safeguard the business by ensuring full compliance with policy, procedure, loss prevention, and health & safety.
Requirements
  • Leadership Experience: Proven ability to successfully lead a team and viewed as a leader among peers.
  • Customer Service Experience: Experience in a customer service environment is essential.
  • POS Management: Proven experience with POS management, daily banking procedures, and meeting deadlines.
  • Interpersonal Skills: Excellent interpersonal, organization, and communication skills.
  • Collaboration: Collaborative and positive can-do attitude, demonstrating confidence in taking the initiative and working under own direction.
Benefits
  • Holiday Allowance: 25 days holiday plus bank holidays.
  • Discount Allowance: Generous monthly discount allowance.
  • Perkbox: Access to our online platform, Perkbox, which includes amazing online discounts, home workouts, wellbeing content, and popular brand discounts.
  • THRIVE: Access to our learning management system, THRIVE, with thousands of pieces of learning.
  • Dental Insurance: Employee-funded dental insurance.
  • Pension Scheme: Pension scheme.
  • EAP Support: Access to EAP support around the clock.
  • Sick Pay Allowances: Sick pay allowances.
  • Sabbatical Leave: Sabbatical leave in line with service.
  • Family Friendly Policies: Enhanced family-friendly policies, including maternity leave.
  • Refer a Friend Scheme: Refer a friend scheme.