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Product Safety Engineer

2 months ago

Louisville, Kentucky, United States Midea Full time

Midea America Corp. stands as one of the leading home appliance brands globally, providing an extensive range of products designed to meet the everyday needs of consumers at home, in the workplace, and beyond. Our North American operations are committed to excellence, prioritizing customer satisfaction, and fostering innovation within the marketplace through a culture of dedication, inclusivity, and teamwork. As a subsidiary of the Midea Group, which employs over 150,000 individuals across more than 195 countries, we are proud to be ranked #245 on the Fortune Global 500 list, offering a diverse product portfolio that is unmatched in the industry.

Position Overview

We are seeking a qualified individual to spearhead all product safety and field return initiatives for our Residential Air Conditioning division, which encompasses both the Retail AC and Unitary/Ductless AC teams. The ideal candidate will possess a minimum of 5 years of experience in research and development (R&D) and product safety, ideally within the consumer products, appliances, or HVAC sectors. This role requires close collaboration with R&D teams on matters of product safety, including field monitoring, root cause analysis, safety training, and compliance with third-party safety regulations (such as UL and CSA). This is a full-time role that may involve some travel, both domestically and internationally.

Key Responsibilities

  • Oversee and analyze reports of safety claims from various data sources.
  • Create an enhanced database system to monitor all reported safety claims.
  • Establish a dedicated field return laboratory to investigate safety claims related to all Residential Air Conditioning products.
  • Collaborate with the quality assurance team to identify units for further evaluation in the lab.
  • Engage with external forensic experts on claims involving property damage to gather insights from both the scene and laboratory examinations.
  • Travel to third-party laboratories and/or investigation sites as necessary to assess safety claims resulting in property damage and determine the cause and origin of incidents.
  • Compile and present findings from various data sources on a monthly or as-needed basis.
  • Provide valuable insights and feedback to the R&D team regarding design and testing requirements for upcoming products.
  • Champion the establishment and refinement of product safety protocols for the team.
  • Conduct annual product safety training for an international team of engineers.
  • Mentor fellow engineers on best practices in product safety.
  • Manage diverse action items and maintain communication with various internal and external stakeholders, including local engineering teams, international divisions, legal departments, and investigators.
  • Stay informed about existing and forthcoming safety regulation changes that impact our products.
  • Collaborate with R&D teams to ensure compliance and that necessary design adjustments are made to meet regulations.
  • Actively participate in laboratory testing to diagnose unit failures.
  • Maintain effective communication with global colleagues, including occasional evening or weekend meetings to track project milestones and deliverables.
  • Willingness to travel both domestically and internationally.
Qualifications
  • Bachelor's degree in engineering, preferably in Mechanical or Electrical Engineering.
  • 5-7 years of engineering experience, ideally in consumer electronics, appliances, or HVAC.
  • Extensive experience in investigating insurance claims and failure modes specific to Retail AC products (including PTACs, Portable ACs, Window ACs, and Dehumidifiers).
  • Familiarity with dehumidifier recall processes and failure modes.
  • Knowledge of arc tracking failure modes and experience in testing PCB designs to mitigate such issues.
  • General understanding of heat pump water heater construction.
  • Experience in conducting forced failure testing, including NiCr wire, locked rotor, and UL flammability testing.
  • Goal-oriented and self-motivated.
  • Strong communication and organizational skills.
  • Able to thrive in a collaborative team environment.
  • Self-starter with excellent organizational abilities.
Preferred Qualifications
  • Master's degree in engineering, preferably in Mechanical or Electrical Engineering.
  • Direct experience in product safety within consumer electronics, appliances, or HVAC.
  • Certified Fire & Explosion Investigator (CFEI).
  • EPA 608 certification.
  • Proven history of collaboration with global colleagues.