Customer Service Ambassador

2 weeks ago


Downey, California, United States Veritiv Full time

Job Summary:

We are seeking a highly skilled and customer-focused professional to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our clients, providing exceptional service, and driving customer satisfaction.

Key Responsibilities:

  • Develop and maintain strong relationships with clients through proactive communication and issue resolution.
  • Provide timely and effective service to clients, identifying opportunities to secure new business or support retention.
  • Act as the first point of contact for resolving client queries and complaints, utilizing strong problem-solving skills and critical thinking.
  • Collaborate with internal teams to ensure seamless service delivery and meet client needs.
  • Manage complex client inquiries, including pricing, invoicing, credits, payments, shipping discrepancies, and other issues.
  • Stay up-to-date on product knowledge, system enhancements, and industry trends to provide expert advice and guidance to clients.

Requirements:

  • 1-3 years of related job experience in a customer-facing role.
  • High School Diploma/GED; Bachelor's Degree preferred.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proficient computer and technical skills.

What We Offer:

  • A collaborative and inclusive work environment with opportunities for growth and development.
  • Extensive training and professional development programs to enhance your skills and knowledge.
  • A competitive salary and benefits package, including healthcare and 401(k) with match.
  • Opportunities for career advancement and recognition within the company.

About Veritiv:

Veritiv is a leading provider of design-to-delivery packaging, print, and facility solutions. We are committed to helping businesses cut costs, reduce waste, and improve efficiencies through our innovative solutions and collaborative approach.



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