Customer Service Representative

14 hours ago


Downey, California, United States Veritiv Full time
Job Title: Customer Service Representative

At Veritiv, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for building strong relationships with our customers, resolving issues, and providing exceptional service.

Key Responsibilities:
  • Develop and maintain relationships with customers to ensure their needs are met and exceeded.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Collaborate with internal teams to ensure seamless order processing and delivery.
  • Provide proactive service to customers, identifying opportunities to secure new business or support retention.
  • Participate in training and development programs to enhance skills and knowledge.
Requirements:
  • 1-3 years of related job experience.
  • High School Diploma/GED; Bachelor's Degree preferred.
What We Offer:
  • Engaging and inclusive culture with employee-led Employee Resource Groups.
  • Extensive training opportunities and professional development programs.
  • Collaborative atmosphere with customers and suppliers to create healthier, safer, and more sustainable communities.
  • Healthcare benefits, 401k with match, paid time off, and parental bonding time.


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