Customer Service Representative

2 weeks ago


Binghamton, New York, United States Daikin Full time
Job Description

As a Customer Service Representative at Daikin, you will play a crucial role in providing exceptional customer experiences. Your primary responsibility will be to ensure that customers receive accurate and timely information about our products and services.

Key Responsibilities:
  • Provide fast and accurate information to customers via phone, email, and chat
  • Maintain professionalism and patience when interacting with customers
  • Interact effectively with customers, colleagues, and business partners
  • Assist coworkers in troubleshooting and answering questions
  • Educate customers about product features and benefits
  • Process orders, requests for quotations, and assign tickets using designated software
  • Recommend alternative products based on cost, availability, and specifications
  • Monitor shipment dates to ensure timely delivery and expedite as needed
  • Participate in on-the-job training and cross-train other employees
  • Adhere to company policies and procedures
Requirements:
  • Legally authorized for employment in the United States
  • Ability to work in a fast-paced environment
  • Excellent communication and customer service skills
  • Ability to work independently and as part of a team

Daikin is an equal opportunity employer and complies with all federal and state regulations and statutes pertaining to individuals with disabilities.



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