Hotel Guest Services Representative

4 weeks ago


Binghamton, New York, United States DoubleTree by Hilton Hotel Binghamton Full time

Welcome to the DoubleTree by Hilton Hotel Binghamton team We are seeking a highly skilled and customer-focused Hotel Guest Services Representative to join our guest services team. As a key member of our team, you will be responsible for ensuring our guests have an exceptional stay with us.

Key Responsibilities:

  • Greet and check-in guests, manage their account information, and provide them with everything they need for a comfortable stay.
  • Manage room bookings, answer inquiries about available rooms, amenities, room rates, and special requests.
  • Work closely with the housekeeping staff to ensure rooms are ready for new guests.
  • Handle customer complaints in a professional and courteous manner.

Requirements:

  • 1+ year of hotel industry experience or related job preferred.
  • High school graduate, GED recipient, or equivalent.
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills.
  • Experience answering telephone calls and troubleshooting stressful situations.
  • Knowledge of Microsoft Office and reservation management systems.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for growth and development.
  • A competitive salary and benefits package.

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