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Customer Service Representative

1 month ago

Binghamton, New York, United States Avangrid, Inc. Full time

Job Summary

As a Customer Service Representative at Avangrid, Inc., you will be responsible for resolving customer problems and complaints in a timely and professional manner. You will utilize established procedures and policies, including regulatory guidelines, to ensure that customer issues are addressed efficiently.

Key Responsibilities

  • Record customer transactions into set operating systems
  • Provide account information to customers and explain company policies and procedures
  • Utilize problem-solving skills to resolve customer complaints and issues

Requirements

Strong communication and interpersonal skills

Ability to work in a fast-paced environment

Knowledge of regulatory guidelines and company policies