Customer Support Specialist for Reprographic Equipment

1 week ago


Pascagoula, Mississippi, United States Canon Solutions America, Inc. Full time
About the Role

We are seeking a highly motivated Customer Support Specialist to join our team in Pascagoula, MS. As a key member of our support team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of reprographic equipment at client locations.

Job Responsibilities:
  • Promptly respond to customer inquiries and resolve issues related to equipment maintenance and performance.
  • Perform routine maintenance tasks, including cleaning, toner replacement, and paper loading, to ensure optimal equipment function.
  • Provide technical assistance to end-users on basic functionality and troubleshooting of reprographic equipment.
  • Process and monitor inventory movement, identify slow-moving or obsolete items, and communicate status to management.
  • Assist in delivering paper and other supplies as needed.
Requirements:
  • High School Diploma or equivalent required; less than one year of related experience preferred.
  • Basic computer skills and knowledge of Microsoft Office applications.
  • Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
  • Excellent communication and customer service skills.
  • Valid driver's license and ability to lift up to 50 pounds.
About You:

We are looking for a self-motivated individual with a strong work ethic who is comfortable working in a customer-facing role. If you have excellent communication skills, a positive attitude, and a willingness to learn, we encourage you to apply.

Estimated Salary: $35,000 - $45,000 per yearAbout Our Company:

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