Team Lead
1 week ago
**Job Title:** Team Lead - Customer Experience Specialist
About Us:
Dairy Queen Grill & Chill is a fast-paced and dynamic quick service restaurant where every team member plays a vital role in delivering exceptional customer service. We are seeking a highly motivated and organized individual to join our team as a Team Lead - Customer Experience Specialist.
Estimated Salary: $40,000 - $50,000 per year
Job Description:
The Team Lead - Customer Experience Specialist will be responsible for leading the front-of-house team, ensuring that every guest receives an exceptional dining experience. This includes greeting customers, handling orders, and resolving any issues that may arise during their visit.
Key Responsibilities:
- Greet customers warmly and ensure they feel welcome
- Handle orders accurately and efficiently
- Resolve customer complaints and concerns in a professional manner
- Work collaboratively with the kitchen staff to ensure seamless service
- Monitor sales and identify opportunities to increase revenue
- Assist with training and development of new team members
- Maintain a clean and safe work environment
Requirements/Responsibilities:
To be successful in this role, you will need:
- At least 6 months of high-volume quick service restaurant experience
- A high school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to work effectively under pressure
- Physical ability to stand for long periods and lift up to 50 pounds
Benefits:
We offer a competitive salary, opportunities for advancement, and a fun and supportive work environment. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.
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