Customer Service Specialist
1 week ago
About the Role:
We are seeking a skilled Customer Service Specialist to join our team in Pascagoula, MS. As a key member of our Client Services team, you will be responsible for delivering exceptional customer service and ensuring prompt delivery of various on-site work assignments.
Main Responsibilities:
- Promptly inform supervisor of potential problems or customer concerns
- Review and respond to management and client requests via emails, phone calls, text messages, and verbal
- Provide good customer service and communicate effectively with end-users and key customer contacts
- Contribute to the creation of the Site Procedure Guide to ensure all account processes are properly recorded
- Attend cross-functional trainings to ensure ability to provide coverage when short-staffed
- Site responsibility and location of coverage may change based on client and/or division needs
Required Skills and Qualifications:
To succeed in this role, you must have:
- Bachelor's degree or equivalent experience
- Less than one year of related experience
- Basic computer skills/technical knowledge
- Ability to multitask and prioritize in order to meet deadlines
- Good customer service and communication skills
- Ability to work with minimal supervision
- Ability to work OT as needed
- Valid driver's license and acceptable driving record necessary (may require driving between multiple client locations)
- Ability to lift up to 50lbs and climb multiple flights of stairs
Benefits:
We offer a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, educational assistance, recognition programs, vacation, and much more. Our parent company, Canon Inc., earned approximately $30.4 billion in global revenue in 2020 and ranks third overall in U.S. patents granted in 2020.
Salary: Estimated annual salary: $35,000 - $45,000 based on location and industry standards.
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