Help Desk Support Specialist

2 days ago


Salem, Oregon, United States Generis Tek Inc. Full time
About the Role

We are seeking a skilled Help Desk Analyst to join our team at Generis Tek Inc. in Salem, Oregon. As a Help Desk Analyst, you will be responsible for providing internal service desk support services, including provisioning, setup, configuration, and continued administration and support of end-user technology.

Key Responsibilities
  • Provide level 1 and occasional level 2 user support for end-user technology, including hardware, software, printers, file storage, information services, telephony equipment, and mobile devices.
  • Receive and respond quickly to user or technology issues to deliver responsive technical support and communication.
  • Analyze issues and, if possible, resolve matters immediately to meet customer needs.
  • Document issue details, troubleshooting steps, and resolution to build a technical support knowledge base and support reporting metrics.
  • Independently manage workload and share anticipated resolution timelines to ensure issue follow-up occurs and customers are informed.
  • Identify likely next steps for resolution and route issues to appropriate team members when escalation or transfer is required.
  • Contact hardware, software, and service vendors for troubleshooting, support, or warranty requests to address issues.
Requirements
  • Assist in maintaining an inventory of all IT assets, including physical assets, licenses, and subscriptions, to support informed IT planning and decision-making.
  • Assist in developing user training material, job aids, and manuals to allow effective use and understanding of agency technology.
  • Research and make recommendations for end-user technology to ensure the agency is innovative, meets business needs, and aligns with Enterprise and agency strategy, policy, and best practices.
About Generis Tek Inc.

Generis Tek Inc. is a boutique IT/professional staffing firm based in Chicagoland. We offer both contingent labor and permanent placement services to several Fortune 500 clients nationwide. Our philosophy is based on delivering long-term value and building lasting relationships with our clients, consultants, and employees.



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