Shift Leader

5 days ago


Boston, Massachusetts, United States Blank Street Full time
{"title": "Shift Leader", "description": "About Blank Street

We believe that rituals matter, and that great rituals make your life better. At Blank Street, we're working to transform the high street grab-and-go coffee transaction into an experience that's higher in quality, hospitality, and joy.

Our Values
  • Magic is in the Details: We value attention to detail in everything we do. We're always thinking about the small things that make a moment meaningful.
  • Move as One: We value people who strive to be the best team player, not individual stars.
  • "My Home is your Home" Hospitality: We look for individuals who treat others the same way they'd treat a guest in their home. We care about presentation, hospitality, and having fun even when things are stressful.
Responsibilities
  • Deeply care for and coach your teammates to deliver a quality cup of coffee.
  • Execute our products flawlessly, crafting beautiful, well-executed coffee products according to company standards and serving all Blank Street customers with energy, warmth, and empathy.
  • Ensure true operational and brand excellence, maintaining DOH standards at all times and being responsible for all duties to ensure inspections are passed.
  • Uphold the company standard NPS scores, celebrating the positives with your teams and immediately actioning any feedback in a timely manner.
Requirements
  • 2+ years' experience in a customer service leadership position.
  • Love for coffee and customer service.
  • Strong knowledge of specialty coffee, latte art, and equipment is a must.
  • Strong decision-making and multi-taking skills.
  • Strong interpersonal communication skills.
  • Strong time management skills.
Perks
  • $19.50/hour + tips.
  • Full-time hours.
  • Medical, dental, and vision.
  • Barista accreditation/training program.
  • Paid sick time.
  • Paid training time.
", "lang_code": "en"}
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