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Travel Operations Coordinator

2 months ago

Columbus, Ohio, United States Vista Global Holding Limited Full time
Job Description

Vista Global Holding Limited is seeking a highly skilled Travel Operations Coordinator to join our team. As a key member of our Travel Operations team, you will be responsible for coordinating travel arrangements for our crew and employees.

Key Responsibilities:
  • Travel Arrangements: Secure reservations for Vista crews, including air, hotel, and ground transportation, in accordance with company supplier contract requirements and internal policies.
  • Booking Travel: Book travel for sales and executive teams as required, as well as crew training as directed by the Training Department.
  • Inventory Management: Secure and manage block-inventory of hotel rooms to ensure availability for crew accommodations.
  • Calendar Management: Maintain a calendar of events in frequently visited Vista cities to proactively secure crew accommodations in advance of potential sold-out situations.
  • Coordination: Coordinate with the Scheduling team during severe weather and assist with crew transition and non-transition days.
  • Contract Management: Interface with Vista's Finance department on hotel/air/ground transport contracts.
  • Event Planning: Assist with booking company events and meetings.
  • Customer Service: Respond efficiently and accurately to customer calls, emails, and inter-office chats, providing accurate and satisfactory answers to their queries and concerns.
  • Team Collaboration: Collaborate with other consultants to improve customer service and participate in training, quizzes, projects, and other learning opportunities to expand knowledge of company policy and position.
Requirements:
  • Travel Agency or Aviation Experience: Preferred experience in a travel agency or aviation industry.
  • GDS Experience: Experience using SABRE or other GDS systems such as Amadeus, Apollo, Smart point, or World span.
  • Flexibility: Ability to work a flexible schedule, including nights, weekends, and holidays.
  • Analytical Skills: Strong analytical ability and attention to detail.
  • Communication Skills: Excellent verbal and written communication skills.
  • Computer Skills: Proficient with PC and Microsoft Office (including Word and Excel).