Customer Experience Representative
1 week ago
About IWG PLC
IWG PLC is a leading provider of flexible workspaces, with a global network spanning over 120 countries. Our mission is to empower people and businesses to thrive in a rapidly changing world.
Job Summary
We are seeking an experienced Community Associate to join our team at our Carlsbad, California location. As a Community Associate, you will play a vital role in providing exceptional customer service, managing daily operations, and fostering a positive community environment.
Key Responsibilities
- Provide outstanding customer service to new and existing customers, ensuring their needs are met and exceeded.
- Manage daily center operations, including administrative tasks, customer requests, and facility maintenance.
- Foster a positive community environment by organizing events, promoting services, and building relationships with customers and stakeholders.
- Work closely with the Community Manager to develop and implement strategies for growing the customer base and improving overall center performance.
Requirements
- 1+ year of customer service experience, preferably in a fast-paced, dynamic environment.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Able to multitask, prioritize tasks, and manage multiple projects simultaneously.
- Proficient in Microsoft Office and other basic IT equipment.
- Legally eligible to work in the United States and at least 18 years old.
What We Offer
- Competitive total compensation package, including a salary of $19.62 per hour.
- Generous paid time off plans, including sick leave and vacation time.
- 11 paid company holidays per calendar year.
- Affordable and comprehensive health care options for full-time employees.
- Quarterly bonus plan program.
- Bright and inspiring work environment.
- Training and development opportunities aligned with career path goals.
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