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Beauty Business Coordinator

2 months ago


Dallas, Texas, United States Pressed Roots Full time
{"title": "Front Desk Coordinator", "description": "Join Our Team at Pressed Roots

We are seeking a highly motivated and organized Front Desk Coordinator to join our team at Pressed Roots. As a Front Desk Coordinator, you will be the face of our salon, providing exceptional customer service and ensuring a seamless experience for our clients.

Key Responsibilities:
  • Lead client experience from check-in to check-out, ensuring Pressed Roots standards are upheld.
  • Set the tone of a positive shop atmosphere by approaching the day as if hosting a party.
  • Organize and execute shop flow between Clients and staff in a positive manner.
  • Serve as subject matter expert in the reservation system.
  • Ensure client information is entered in with accuracy and timeliness.
  • Rebook appointments during checkout while addressing clients by name.
  • Troubleshoot any reservation system issues, make changes to Client Profiles, optimize appointments to fit business needs, and check notes to ensure clients' needs are met.
  • Optimize and maximize appointments with the reservation system.
  • Engage clients and serve complimentary beverages.
  • Maintain the highest degree of ethics when handling client payments and stylist tips/commissions.
  • Problem solve when faced with client concerns or operational issues, always ensuring the solution is focused on providing an excellent experience to the client.
  • Maintain overall shop cleanliness by conducting walkthroughs behind the bar and keeping the front desk area and studio clean (along with other team members).
  • Maintain clear communication with Studio Management about overall shop operations.
  • Educate clients on Pressed Roots products and tools and replenish after sell-through.
Requirements:
  • Must be able to work well under pressure and thrive in a busy environment.
  • Excellent customer service and communication skills.
  • Amazing organization and multitasking skills.
  • A strong work ethic with a "go-getter" attitude.
  • Must be at least 18 years of age.
  • High School Diploma or Equivalent.
  • 3+ years of customer service experience (previous Front Desk or salon experience a plus).
  • Can work full-time hours 30+ weekly (including evening shifts).

We offer a competitive starting wage of $15 an hour, bonus opportunities, and a paid referral program. Our team members also enjoy sick pay, health benefits, continued education and professional development courses, flexible scheduling, and career paths leading to management, corporate, and future franchise opportunities.

", "lang_code": "en-US"}