Master Control Operator

2 days ago

Elk River, Minnesota, United States Sherburne County, MN Full time
Job Summary

Electronically control and observe all access to, from, and inside the correctional facility via computer terminal while guiding staff, law enforcement, professional visits, and the public within the facility while maintaining safety and security according to facility policies and procedures.

Key Responsibilities
  • Monitor video visiting and the public visitation area
  • Troubleshoot problems with the visitation system
  • Sort and distribute inmate attorney documents
  • Check in and clear professional visitors, vendors, and volunteers who will be entering the secure facility
  • Access and operate multiple database systems
  • Type messages and requests to other agencies, receive and respond to messages from other agencies via teletype
  • Activate the SCSO CodeRed System in the event of a major emergency
  • Log start/end time of facility staff breaks in designated spreadsheet
  • Monitor the calling tree and return or forward calls as necessary
  • Monitor and observe all inmates and facility staff activity via CCTV
  • Electronically control all doors within the facility, court holding, and secured gates
  • Maintain communication between facility with dispatch, maintenance, and court security
  • Monitor, detect, and respond to requests/needs for emergency assistance
  • Log all keys and radios and personal body alarms used by facility and medical staff, school, pilot outreach
  • Monitor weather conditions and provide weather updates to the facility sergeant and inform STS leaders
  • Maintain building security log for after-hours personnel
  • Report non-compliance of safety or security related policies to Facility Administration
  • Maintain continuous monitoring of several alarm systems
  • Log all inmate departures and arrivals from work release and STS programs
  • Aid and direct inmates via facility intercom
  • Maintain and control the warrant process including confirmations and issuing court dates
  • Run vehicle, criminal history, and person files checks as required
  • Monitor inmate phone call program and e messaging services through NCIC
  • Arrange transport for inmates awaiting pick-up in other counties
  • Receive calls from the public and other law enforcement agencies during and after business hours
  • Maintain facility report ledger
  • Maintain all fax, radio, telephone, television, computers, and equipment in Master Control and arrange for repairs as required
  • Maintain court calendar
  • Perform other duties as directed
Requirements
  • Ability to handle confidential information with discretion and in accordance with Data Practices Acts
  • Ability to work independently and work effectively as a team member and deal with people in an effective and timely manner
  • Ability to operate several telephones, radios, and computer terminals simultaneously
  • Ability to establish and maintain an effective working relationship with fellow employees, the public, and users of the communication system
  • Ability to remain professional despite the potential for callers to be in distress, angry, and overwhelmed
  • Ability to comprehend and follow difficult written and verbal instructions
  • Ability to pass a state-administered test for certification of a state computer terminal operator's certification and security awareness training
  • Thorough knowledge of Facility Division operations, policies, practices, and procedures
  • Ability to multitask
  • Ability to type and proficiency in applicable software including Microsoft Office, Outlook, and other specialized software packages
  • Ability to use equipment including, but not limited to, computers, a variety of alarms and monitors, headsets, phones, ARMER radios, fax machine, keys, printer/copier/scanner, and intercom
Education and Experience
  • High School diploma and two years of work experience in a call center or other similar customer service-related work
  • Licenses or certifications required for the position: CJIS Terminal Operator Certification, but can be obtained after hire - CPR certification, can also be obtained after hire

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