Retail Store Manager

3 days ago


McKinney, Texas, United States Herbal Goodness Full time
Job Summary

We are seeking an energetic and outgoing Retail Store Associate to join our team at Herbal Goodness in McKinney. As a key member of our retail team, you will be responsible for providing exceptional customer service, promoting our herbal products, and maintaining a clean and organized store environment.

Responsibilities
  • Greet customers warmly and make them feel at home
  • Provide accurate information and answer customers' questions about our herbal products
  • Process orders, transactions, returns, and exchanges
  • Cross-sell and upsell products knowledgeably and helpfully
  • Keep the store floors, windows, counter, and other areas clean and organized
  • Ensure shelves are fully stocked and assist in maintaining the stock room
  • Inform customers about discounts and special offers
  • Gather and provide customer feedback to the business
  • Stay up-to-date with new products, promotions, and advertisements
  • Fulfill online orders, pack, label, ship, and receive
  • Update sales and customer data in the company database
  • Maintain the cash register and reconcile cash drawers and sales receipts
  • Work as a team to meet retail store sales goals
  • Handle customer grievances in a mature and calm manner
  • Answer the phone as needed
Requirements
  • Love and excitement about herbal medicines and alternative wellness practices
  • Knowledgeable in integrative wellness practices, herbs, and alternative remedies
  • Warm, engaging, and outgoing personality
  • Experience working in retail, sales, or similar roles
  • Understanding of the retail sales process
  • Familiarity with consumer behavior principles
  • Some knowledge of inventory stocking procedures
  • Outstanding customer service skills
  • Familiarity with up-selling and cross-selling
  • Able to drive to work
Benefits
  • Paid Holidays and Time off benefits
  • Career Growth opportunities


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