Field Training Specialist

2 weeks ago


MagstattleBas, Grand Est, United States Scooter's Coffee Full time

Job Summary

We are seeking a highly skilled Field Training Specialist to join our team at Scooter's Coffee. This role is responsible for leading the new store opening process, providing essential training and support to franchisees, and ensuring brand standards are met.

Key Responsibilities

  • Lead the new store opening process, from setup and organization through soft and grand opening schedule
  • Support franchisees in training store employees to create an exceptional customer experience
  • Execute all field training initiatives, including facilitating in-store training and providing follow-up support
  • Reinforce brand standards based on in-store observations and partner with franchisees and corporate teams on timely resolution of compliance issues
  • Liaise with franchisees and Marketing to develop and implement local marketing initiatives
  • Communicate opportunities, successes, and feedback to franchisees, corporate teams, and internal leadership as necessary
  • Establish a positive relationship with franchisees and corporate support teams
  • Work to continually improve training programs to increase efficiency and effectiveness

Requirements

  • Working knowledge of franchise principles and business operations
  • Experience leading training for individuals and groups
  • Experience creating and enhancing training programs
  • Excellent communication, critical thinking, and problem-solving skills
  • Strong organizational, analytical, and time management skills
  • Ability to travel up to 75-100% of the time
  • A minimum of 3 years' QSR experience or equivalent preferred
  • Bachelor's degree preferred

Physical Demands and Environment

  • Able to meet the following physical demands, either with or without a reasonable accommodation:
  • Regular and predictable attendance
  • Stand for extended periods of time throughout a day
  • Lift, carry, push, and pull objects up to 25 pounds frequently throughout a day
  • Sit, stoop, climb, kneel, and crouch occasionally throughout a day
  • Hear, see, and speak within a loud environment

Disclaimer

The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of all duties and responsibilities performed on the job. A successful candidate must be able to meet the listed essential duties and physical demands of the position, either with or without reasonable accommodation.



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