Customer Support Generalist

1 day ago


Shelbyville, Tennessee, United States EnterSource Full time

EnterSource, a growing and thriving Fiber-To-The-Home (FTTH) installation and service company, is seeking a highly skilled Customer Support Generalist. As a valued member of our team, you will play a critical role in providing exceptional customer service and support to our customers.

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We are a team-oriented, production-driven, and customer-focused organization that operates with high integrity. We value generosity, resiliency, and attention to detail while fostering joy, optimism, and servanthood through hard work and humility.

The primary responsibility of this position is to collaborate with our Project Coordinator II on various daily tasks associated with our customers and/or markets by handling inbound phone calls and chats, updating information through data entry, submitting 811 tickets in a timely manner, scheduling customer orders, and closing out jobs.

A successful candidate will demonstrate skills such as attention to detail, willingness to learn, ability to adapt, possess a sense of urgency during peak volume times throughout the day, and an ability to prioritize workloads.

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What's in it for you?

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  • Paid Time Off">
  • Paid Sick Leave">
  • Paid Holidays">
  • Life Insurance">
  • Employee Assistance Program">
  • Opportunity to gain valuable working skills in a growing industry
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Voluntary benefits offered:

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  • 401(k) with Company Match">
  • Medical">
  • Dental">
  • Vision">
  • Disability">
  • Critical Care">
  • Accident Insurance
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Requirements:

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  • Excellent communication and customer service skills.">
  • Proficient in Internet-related applications such as email and web browsers with knowledge of Microsoft Office and Google Applications.">
  • Maintain 811 certification credentials. Understanding of laws and regulations that require contacting 811 before digging work starts on any project.">
  • Ability to report to and operate out of the assigned office location daily.">
  • Willing to work flexible hours, including weekends, holidays, and overtime as needed.
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Schedule:

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  • This position is full-time, Monday - Friday.">
  • There may be weekends and/or holidays required as needed.
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Employment is contingent on successful completion of a pre-employment screen to include a drug test.

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Equal Employment Opportunity: EnterSource is proud to be an equal opportunity employer and celebrates its employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status.


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