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Client Relationship Manager

2 months ago

Waltham, Massachusetts, United States Buyers Edge Platform, LLC Full time
Job Overview

About Us:

At Buyers Edge Platform, LLC, we are transforming the landscape of cost management and profit enhancement. Our objective is straightforward: to empower multi-unit restaurants by streamlining their supply chain and procurement operations. As a part of the Buyers Edge Platform family, we leverage collective buying power to offer our clients exclusive pricing on vital products and services. Our extensive range of solutions encompasses a Digital Procurement Network, Fresh Solutions, Supply Chain Management, and cutting-edge SaaS offerings. We proudly serve a diverse clientele, from innovative startups to established national franchise brands.

This role operates in a hybrid model, requiring in-office attendance three days a week.

Your Role:

The Client Relationship Manager is pivotal in overseeing new client accounts and collaborating closely with them to implement additional cost-saving initiatives. You will play a crucial role in a team-oriented environment, utilizing strong interpersonal skills to manage accounts alongside the Sales team.

  • Build and strengthen relationships with clients by understanding their business goals and delivering exceptional support as their primary contact.
  • Conduct regular meetings and calls to keep clients informed about updates, concerns, and opportunities.
  • Act as the client's advocate within Buyers Edge Platform.
  • Maintain organization for both the internal team and client needs.
  • Proactively identify customer requirements and potential challenges, providing recommendations and facilitating resolutions.
  • Spot opportunities for upselling, including produce programs and supply chain consulting services.
  • Oversee the onboarding process for clients, ensuring a smooth transition into our systems.
  • Collaborate with Account Executives to nurture and sustain client relationships.
  • Manage a portfolio of 30-40 clients on an ongoing basis.
  • Keep relevant stakeholders informed about client developments.
  • Organize and lead business reviews, client calls, and meetings.
  • Track follow-ups from client meetings and maintain up-to-date internal systems and databases.
  • Promote new programs and services to clients.
  • Provide regular updates on project status.
  • Serve as the primary point of contact for clients and internal departments.
  • Gather, organize, and distribute relevant data.
  • Understand and navigate the interactions between Buyers Edge Platform and its brand partners.
  • Analyze client data and collaborate with the Client Operations team to drive additional revenue through direct manufacturer programs.
  • Be prepared to travel for face-to-face client meetings.
  • Adhere to internal processes established by Buyers Edge Platform to ensure client projects remain on track.

About You:

  • A Bachelor's degree is required.
  • Experience in restaurant management is preferred.
  • Detail-oriented, efficient, and well-organized.
  • Strong communication and relationship management skills.
  • Able to simplify complex information for easy understanding.
  • Desire to be part of a dedicated team focused on client success.
  • Motivated, with a strong work ethic and a thirst for knowledge.
  • Adaptable and thrive in fast-paced environments.
  • Aspiring to grow a successful career in the food and beverage sector.
  • Seeking an environment conducive to both professional and personal development.

What We Offer:

Comprehensive Benefits: Our benefits package includes medical, dental, and vision coverage, along with ancillary plans such as flexible spending accounts for health and dependent care, critical illness, accident, and voluntary life insurance, as well as company-paid life and long-term disability plans. Additionally, we offer a 401(k) plan with company matching.

Commitment to Your Growth: We provide a robust training and development program alongside competitive compensation.

Work-Life Balance: Enjoy our Personal Responsibility Paid Time Off policy, allowing you to take time off without the need to accrue it. We also offer half-day Summer Fridays.

Diversity and Inclusion: We are dedicated to fostering a diverse workplace and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable laws.