Retail Customer Experience Manager

3 weeks ago


Exeter, New Hampshire, United States Michaels Full time
Job Summary

We are seeking a highly skilled and experienced Retail Customer Experience Manager to join our team at Michaels. As a key member of our store leadership team, you will be responsible for delivering exceptional customer service, leading front-end operations, and driving sales growth.

Key Responsibilities
  • Lead and manage front-end operations to ensure a seamless customer experience
  • Develop and implement strategies to drive sales growth and improve customer satisfaction
  • Train and coach sales floor and cashier teams to achieve results
  • Assist with cash reconciliation, inventory processes, and shrink and safety programs
  • Participate in performance management and talent development initiatives
  • Serve as Manager on Duty (MOD) and interact with customers in a positive and respectful manner
Requirements
  • 2+ years of retail management experience, preferably in a customer-facing role
  • Proven track record of delivering exceptional customer service and driving sales growth
  • Strong leadership and communication skills, with the ability to motivate and develop a team
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Physical ability to stand for long periods, move throughout the store, and lift heavy boxes
What We Offer

Michaels is committed to providing a positive and inclusive work environment, with opportunities for professional growth and development. We offer a competitive salary, benefits package, and a comprehensive training program.

Join our team and be part of a dynamic and creative organization that is passionate about inspiring creativity and making a difference in our communities.



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