Restaurant Operations Manager

7 days ago


Tampa, Florida, United States Papa John's Pizza Full time
Job Overview

We are seeking a skilled Shift Lead to oversee daily operations at Papa John's Pizza. This key role is responsible for ensuring seamless customer experiences and fostering a productive team environment.

Main Responsibilities:

  • Supervise staff, manage shift opening or closing procedures, and handle customer orders.
  • Optimize team schedules to maximize efficiency.
  • Provide coaching, training, and performance evaluations for employees.
  • Analyze monthly results to inform business forecasting.
  • Resolve escalated customer complaints in a professional manner.
  • Maintain store cleanliness and organization.

Requirements:

  • Previous experience in the food industry, preferably in pizza or customer service roles.
  • Ability to thrive in fast-paced environments with strong adaptability skills.
  • Exceptional written and verbal communication skills.
  • Demonstrated leadership capabilities and a passion for mentoring teams.

Salary Estimate: $45,000 - $60,000 per year, based on location and qualifications.



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