Hotel Operations Manager

1 week ago


Village of Williamsburg, United States Imprint Hospitality Full time
Job Summary

We are seeking an experienced and dynamic Assistant General Manager to join our team at Imprint Hospitality. As a key member of our leadership team, you will be responsible for managing the day-to-day operations of our hotel, ensuring exceptional guest satisfaction and financial profitability.

Key Responsibilities
  • Lead operational managers to success on daily, weekly, monthly, and annual action plans relative to property business plan and financial goals.
  • Ensure compliance with brand standard operating procedures and policies.
  • Plan, organize, facilitate, and/or participate in various hotel and department meetings.
  • Develop and implement plans that improve guest satisfaction and associate satisfaction.
  • Monitor and develop associate performance, particularly operational managers, to include supervision and professional development, scheduling, counseling, and evaluations.
  • Interview, hire, and train associates, particularly management level.
  • Monitor service quality, operational efficiency, guest satisfaction, standards compliance, and service and financial measurements.
  • Identify operational performance, productivity, and efficiency gaps and develop measures to correct those deficiencies.
  • Support assigned departments to achieve financial/business plan goals and expectations in accordance with the established operating budget, monitoring progress monthly and implementing controls for expense management.
  • Minimize risk and oversee loss prevention measures in the areas of safety of guests and associates and security of the hotel and property in accordance with state, federal, and company policies.
Requirements

To be successful in this role, you will need to possess excellent leadership and communication skills, with the ability to motivate and develop a high-performing team. You will also need to have a strong understanding of hotel operations and a proven track record of achieving financial and service excellence.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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