Technical Operations Specialist

3 weeks ago


Chicago, Illinois, United States MasterCard Full time

About the Role

We are seeking a skilled Technical Project Manager to join our team in Chicago, IL. As a Technical Project Manager, you will be responsible for managing multiple API-based projects for a strategic customer, each with its own unique scope and timeline.

The Task-at-Hand:

  1. Become an expert in Dynamic Yield's QSR vertical (Quick Service Restaurants)
  2. Manage Multiple Projects: Oversee a portfolio of complex technical projects, ensuring the customer and your internal teams have the resources needed to progress and meet technical timelines.
  3. Lead regular meetings with stakeholders to review technical projects and open issue investigations
  4. Collaborate effectively and communicate necessary actions proactively and concisely to the relevant teams
  5. Quickly adapt to shifting priorities and project requirements, maintaining a flexible approach
  6. Become a trusted advisor to one of our most important customers, facilitating technical support across our Product, R&D, Support and Customer Success teams, as well as different teams within the customer's organization
  7. Develop new processes to facilitate smoother and more efficient operations
  8. Drive continuous improvement, promoting a culture of continuous learning, and staying ahead of industry trends and best practices

Key Responsibilities:

  • Managing multiple projects simultaneously, prioritizing tasks, and meeting deadlines
  • Liaising with cross-functional teams to ensure successful project delivery
  • Coordinating and facilitating stakeholder meetings and workshops
  • Developing and implementing process improvements to enhance project efficiency

Requirements:

  • Minimum 5 years of experience in a project management role, preferably in a fast-paced, dynamic environment
  • Proven track record of delivering projects on time, within budget, and to the desired quality standard
  • Strong communication and interpersonal skills, with the ability to build strong relationships with stakeholders
  • Excellent organizational and planning skills, with the ability to prioritize tasks and manage competing deadlines

Benefits:

  • Competitive base salary: $115,000 - $125,000 per year, based on location and experience
  • Annual bonus or commissions depending on performance
  • A comprehensive benefits package including health insurance, flexible spending account, paid leaves, 10 annual paid sick days, 10 or more annual paid vacation days, and many more


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