Advanced Help Desk Support Specialist

1 day ago


Fort Myers, Florida, United States Lee Health Full time
Job Summary

We are seeking a skilled Advanced Help Desk Support Technician to join our team at Lee Health. As a key member of our Information Technology Services department, you will provide technical support and network problem resolution to end-users, ensuring seamless access to our systems and applications.

Key Responsibilities
  • Provide technical assistance and support to end-users via phone, email, or in-person
  • Diagnose and resolve technical issues related to hardware, software, and network connectivity
  • Collaborate with team members to resolve complex technical issues
  • Document and track technical issues and resolutions
  • Stay up-to-date with the latest technology trends and advancements
Requirements
  • High School Diploma or Equivalent required
  • Minimum of 1 year of formal education or college beyond high school required
  • Knowledge of basic computer skills and networking
  • State of Florida Licensure not required
  • MCSE (Microsoft Certified Solutions Expert) or MCSA (Microsoft Certified Solutions Associate) certification preferred
What We Offer

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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