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Senior Retail Associate
2 months ago
About Tapestry: Tapestry, Inc. is a global house of brands, including Coach, that embodies creativity and inclusivity. We are dedicated to crafting beautiful products that resonate with our customers and reflect our commitment to diversity and equity.
Position Overview: The Senior Retail Associate plays a crucial role in enhancing the overall success and efficiency of our retail environment. This position requires a strong focus on customer service, ensuring that every interaction leaves a positive and lasting impression.
Key Responsibilities:
- Customer Engagement: Welcome customers warmly, establishing a connection through genuine interactions and attentive service.
- Point of Sale Operations: Operate the cash register accurately, maintaining organization and cleanliness at the cash wrap, while adhering to company policies.
- Product Management: Receive and process shipments, ensuring stockroom organization and timely replenishment of sales floor merchandise.
- Sales Floor Support: Analyze sales floor needs, execute visual merchandising, and assist customers with product inquiries and selections.
Required Competencies:
- Results Orientation: Demonstrates a consistent drive to exceed performance goals and expectations.
- Customer-Centric Approach: Prioritizes customer satisfaction and builds effective relationships to foster trust and loyalty.
- Creative Problem Solving: Generates innovative ideas and solutions, effectively addressing challenges as they arise.
- Interpersonal Skills: Cultivates strong relationships with colleagues and customers, using diplomacy and tact in all interactions.
Qualifications:
- Experience: 1-3 years in retail, preferably within a luxury environment, with a solid understanding of current fashion trends.
- Education: High school diploma or equivalent; a college degree is preferred.
- Technical Skills: Proficient in cash register systems and basic computer operations.
- Physical Requirements: Ability to perform tasks that involve lifting, bending, and moving throughout the sales floor and stockroom.
Work Schedule: Flexibility to work various shifts, including evenings, weekends, and holidays, to meet business needs.
Tapestry, Inc. is an equal opportunity employer, committed to creating a diverse and inclusive workplace. We value the unique contributions of every individual and strive to provide a supportive environment for all employees.