Customer Service Representative

2 weeks ago


Franklin, Indiana, United States Interlocal Association Full time

Job Summary

The Service Delivery Expert at Interlocal Association provides a wide variety of job seeker services, including assistance with resume development, online employment applications, and workshop registration.

Key responsibilities include greeting customers, describing services and processes, providing referral information, and completing applications for customers applying for WorkOne services.

Additional duties may include actively recruiting candidates for services, maintaining contact with customers, and assisting in reporting services, including follow-up.

This role requires a high level of general office and computer skills, as well as knowledge of all WorkOne offerings and referral mechanisms for partner entities.

Working Conditions

This position typically works in a well-ventilated modern office environment, with standard hours of 8:00 AM to 4:30 PM, Monday through Friday.

Requirements

At least one year of related customer service work experience is preferred, with post-secondary training or equivalent experience also a plus.



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