Customer Service Liaison
4 weeks ago
Job Summary
The Service Desk Representative will provide a wide variety of job seeker services, including greeting customers, scheduling appointments, and providing direct services. A high level of general office and computer skills is required. The ideal candidate will be knowledgeable of all WorkOne offerings and referral mechanisms for partner entities.
Key Responsibilities
•Greet customers and describe services and process.
•Provide referral information and assistance to customers in registering for ICC, resume development, and completing online employment applications.
•May complete applications for customers applying for WorkOne services and input data into mandatory tracking systems.
•Actively recruit candidates for services, maintain contact with customers, and assist in reporting services, including follow-up.
•Handle phone calls and route them appropriately.
Working Conditions
The Service Desk Representative will work in a well-ventilated modern office, typically Monday through Friday, 8:00 AM to 4:30 PM.
Requirements
Post-secondary training is preferred, and years of experience may be substituted. At least one year of related customer service work experience is required. Effective written and oral communication skills are essential to understand and produce various forms, documentation, letters, and reports.
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