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Customer Service Liaison

1 month ago

Franklin, Indiana, United States State Farm Insurance Full time
Customer Service Liaison

At State Farm Insurance, we're seeking a skilled Customer Service Liaison to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional support to our customers, addressing their insurance needs, and resolving any issues that may arise. Your primary goal will be to ensure that our customers receive the highest level of service, while also promoting and cross-selling our insurance products and services to meet their needs.

Key Responsibilities:

* Assist customers with their insurance needs
* Provide exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions
* Process policy changes, claims, and payments accurately and efficiently
* Maintain customer records and update information as necessary
* Collaborate with team members to ensure seamless customer experiences
* Promote and cross-sell insurance products and services to meet customer needs
* Handle escalated customer complaints and concerns with professionalism and empathy
* Stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice
* Participate in ongoing training and development programs to enhance knowledge and skills

If you're a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

What We Offer:

As a Customer Service Liaison at State Farm Insurance, you'll have the opportunity to work with a dynamic team, develop your skills and knowledge, and make a real difference in the lives of our customers. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and advancement.

Apply now to join our team and take the first step towards a rewarding career in customer service.