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Compliance Revenue Agent
1 month ago
We are seeking a highly motivated and organized individual to join our team as a Business Tax Collections Agent. As a key member of our revenue team, you will be responsible for managing a caseload of delinquent accounts and providing exceptional customer service to taxpayers.
Key Responsibilities- Manage a caseload of delinquent accounts and provide timely follow-up with taxpayers to resolve issues.
- Answer complex taxpayer questions regarding Nebraska tax program regulations, statutes, forms, and processing procedures.
- Assist taxpayers in preparing tax returns and payment of taxes by phone, email, and personal contact.
- Initiate additional action to resolve delinquencies, including payment plans, tax liens, and permit/license revocations.
- Prepare supporting materials for license revocation or protested assessment hearings and testify for the State at the hearing.
To be successful in this role, you will need:
- An Associate's Degree in business or two years of experience with tax return preparation, business ownership and operation, account research and analysis, or interpretation and application of policies, laws, rules or regulations.
- Knowledge of processes and procedures for tax collection, mathematics and accounting, business operations and practices, and resources available for researching tax laws, rules and regulations.
- Skills in verbal/written communication, negotiation, active listening, emotional intelligence, reading comprehension, time management, personal management, critical thinking, data entry, computer use and databases, asset discovery, and skip tracing.
We offer a comprehensive package of pay, benefits, paid time off, retirement, and professional development opportunities to help you get the most out of your career and life.
Your paycheck is just part of your total compensation. Check out all that the State of Nebraska has to offer. Benefit eligibility may vary by position, agency, and employment status.
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