Tax Office Manager
4 weeks ago
About the Role:
We are seeking a highly motivated and organized Associate Team Leader to join our team at H&R Block. As a key member of our retail operations team, you will be responsible for supporting the Multi-Unit Team Leader and serving as the onsite point of contact for tax office associates and clients.
Key Responsibilities:
- Execute and hold all tax office associates accountable to Service Standards execution and client service experience.
- Serve as point of contact for onsite escalated client service concerns.
- Ensure clients are scheduled properly and conflicts are resolved.
- Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience.
- Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines.
Requirements:
- Prior experience working in customer service or similar role.
- Strong organizational skills and ability to plan and manage day-to-day office operations.
- Customer-centric mindset and strong communication skills.
- Computer proficient with the ability to use MS Office.
- Demonstrated ability to work independently with minimal supervision.
About H&R Block:
We believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.
Why Work for Us:
We offer a range of benefits to support your total well-being, including an Employee Assistance Program, wellbeing program, and discounts on everyday items and services.
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