IT Support Specialist

4 days ago


Scottsdale, Arizona, United States AccountabilIT LLC Full time
Job Title: Service Desk Technician

AccountabilIT LLC is a leading provider of IT services, offering a comprehensive range of solutions to support businesses in their digital transformation journey.

We are committed to promoting from within and view our Service Desk as a key opportunity for career development in the IT sector.

The Service Desk Technician is the primary point of contact for our customers, responsible for receiving, triaging, and resolving customer requests and issues in a timely and efficient manner.

Key Responsibilities:

  • Receive and respond to customer inquiries and requests via various communication channels
  • Triage and resolve customer issues using documented procedures and personal expertise
  • Document all activities and time spent in the relevant system of record
  • Evaluate and escalate issues to management or other technical resources as necessary
  • Identify and update internally maintained procedures to ensure accuracy and effectiveness
  • Provide feedback and suggestions for improving service delivery

Requirements:

  • High school diploma or equivalent
  • Active Directory/O365 experience
  • Working knowledge of IT support concepts and practices
  • Experience with an MSP is a plus
  • Strong written and verbal communication skills

Additional Qualifications:

  • Analyze customer information, review system logs, and investigate to define problems or requests, identify potential workarounds, and create solutions
  • Independently research support scenarios, read technical documents, and apply knowledge to resolve customer issues and requests
  • General knowledge of IT technologies, including Server Operating Systems, Databases, Networking, and Client/Server applications
  • Write clear and well-understood case notes on work performed
  • Perform effectively in environments with frequent workload changes and competing demands

AccountabilIT LLC is an equal opportunities employer and welcomes applications from diverse candidates.


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