Front of House Shift Manager

4 weeks ago


Washington, Washington, D.C., United States Puro Gusto Café Full time
Job Overview

Puro Gusto Café is seeking a skilled Front of House Shift Manager to lead our team and deliver exceptional customer experiences. As a key member of our management team, you will be responsible for running shifts, managing staff, and maintaining the highest standards of quality and service.

Key Responsibilities
  • Shift Management
    • Execute the staffing plan for the day
    • Run breaks as appropriate
    • Perform needed food safety and quality checks
    • Complete cleaning and breakdown tasks as outlined
    • Maintain integrity of cash and follow all cash handling policies
  • Problem Solving
    • Maintain a calm demeanor during periods of high volume or unusual events to keep the store operating smoothly
    • Adjust to challenges
    • Identify teachable moments and provide redirection and coaching as appropriate
    • Use resources to prevent additional problems from arising
  • Team Environment
    • Promote and atmosphere of engagement and pride in creating happy memories for all partners and guests
    • Encourage teamwork and motivate partners on shift to navigate change and achieve goals
    • Focus the team on creating moments of connection
    • Set the tone for the shift by building rapport with partners and displaying a positive attitude
Requirements
  • 2-3 years of closely related management experience, working in a high-volume environment
  • Comprehensive understanding of point of sale systems, coffee equipment, and food preparation
  • Proficient ability to manage staff as large as 8 partners
  • Must maintain a professional appearance and demeanor
  • Must have excellent communication and customer service skills
  • Requires the ability to lift and or move up to 40lbs
  • Ability to work as a part of a team
  • Effective oral and interpersonal skills
Benefits
  • Competitive salary (Base wage rate, plus tips each week, average weekly hourly rate of $24 per hour)
  • Paid Time Off (Starts to accrue immediately)
  • Flex time off (Up to 32hrs paid time off per year)
  • 401K + match
  • Health Care Coverage (Dental, Medical, Vision all available)
  • A vast library of personal and professional growth podcasts, web-training, and e-learning opportunities
  • Food and beverage discounts (Free shift meal)
  • Flexible scheduling
  • Referral bonus
  • Perks at Work retail discounts
  • Transportation stipend program
  • A guarantee of fair and equitable treatment


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