Front of House Shift Manager
4 weeks ago
Puro Gusto Café is seeking a skilled Front of House Shift Manager to lead our team and deliver exceptional customer experiences. As a key member of our management team, you will be responsible for running shifts, managing staff, and maintaining the highest standards of quality and service.
Key Responsibilities- Shift Management
- Execute the staffing plan for the day
- Run breaks as appropriate
- Perform needed food safety and quality checks
- Complete cleaning and breakdown tasks as outlined
- Maintain integrity of cash and follow all cash handling policies
- Problem Solving
- Maintain a calm demeanor during periods of high volume or unusual events to keep the store operating smoothly
- Adjust to challenges
- Identify teachable moments and provide redirection and coaching as appropriate
- Use resources to prevent additional problems from arising
- Team Environment
- Promote and atmosphere of engagement and pride in creating happy memories for all partners and guests
- Encourage teamwork and motivate partners on shift to navigate change and achieve goals
- Focus the team on creating moments of connection
- Set the tone for the shift by building rapport with partners and displaying a positive attitude
- 2-3 years of closely related management experience, working in a high-volume environment
- Comprehensive understanding of point of sale systems, coffee equipment, and food preparation
- Proficient ability to manage staff as large as 8 partners
- Must maintain a professional appearance and demeanor
- Must have excellent communication and customer service skills
- Requires the ability to lift and or move up to 40lbs
- Ability to work as a part of a team
- Effective oral and interpersonal skills
- Competitive salary (Base wage rate, plus tips each week, average weekly hourly rate of $24 per hour)
- Paid Time Off (Starts to accrue immediately)
- Flex time off (Up to 32hrs paid time off per year)
- 401K + match
- Health Care Coverage (Dental, Medical, Vision all available)
- A vast library of personal and professional growth podcasts, web-training, and e-learning opportunities
- Food and beverage discounts (Free shift meal)
- Flexible scheduling
- Referral bonus
- Perks at Work retail discounts
- Transportation stipend program
- A guarantee of fair and equitable treatment
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