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Technical Support Manager

2 months ago

Redmond, Washington, United States Apex Systems Full time

Job Summary:

We are seeking a highly skilled Marketing Engineer to join our team at Apex Systems. As a Showcase Engineer, you will play a critical role in shaping the customer support experience and driving business growth.

Key Responsibilities:

  • Customer Advocacy: Collaborate with cross-functional teams to identify key opportunities and drive impactful changes in customer support.
  • Technical Support: Provide expert-level technical support to customers, resolving complex issues and empowering them to self-solve.
  • Documentation and Knowledge Sharing: Contribute to the development of technical documentation and knowledge base articles to improve the support experience.
  • Process Improvement: Analyze and optimize business processes to improve efficiency and effectiveness.
  • Collaboration and Communication: Work closely with internal stakeholders, including management, engineering, and support teams, to ensure seamless communication and collaboration.

Requirements:

  • Proven experience in technical support and customer advocacy.
  • Strong technical skills and knowledge of Microsoft products and services.
  • Excellent communication and collaboration skills.
  • Ability to analyze complex issues and develop effective solutions.
  • Experience with documentation and knowledge sharing.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.