Student Account Specialist

4 weeks ago


Miami, Florida, United States Florida International University Full time
Job Summary

Florida International University seeks a highly skilled and customer-focused individual to serve as a Student Account Specialist. This role will provide assistance with customer service to prospective and current students, parents, and faculty/staff in the areas of Admissions, Financial Aid, Registration, and OneStop Enrollment Services.

The ideal candidate will have a strong understanding of student financial services and be able to interpret policies, procedures, and programs. Excellent communication and problem-solving skills are essential for success in this role.

Key Responsibilities:

  • Provide customer service and support via call center, email, written correspondence, or in-person to resolve problems and address issues from students, parents, faculty, staff, and academic departments.
  • Work with student advisors, colleges, or other University departments to clarify situations, as necessary.
  • Provide support and up-to-date information to prospective and current students in the areas of Admissions, Financial Aid, Registration, OneStop, and Graduation, as assigned.
  • Assist with updating student account information in PeopleSoft or other ERP software programs, ensuring the integrity of the data.
  • May participate in banking and/or University Card processes, as assigned.
  • May assist with reviewing and analyzing banking activities as it relates to student accounts.
  • Serve as a backup within the department and assist with various Student Financial functions, as needed.
  • Assist with special projects, as assigned.

Requirements:

  • Bachelor's degree and 1 year of relevant experience.
  • Customer service experience.
  • Experience working in Higher Education.

Work Schedule:

Begin time: 8:30 AM

End time: 5:00 PM

Working Condition(s):

Required to spend 50% or more of time operating a computer

Pre-Employment Requirements:

Expanded Background Check

Other Information:

Ability to work flexible hours as needed.



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