Student Account Specialist
4 weeks ago
Florida International University seeks a highly skilled and customer-focused individual to serve as a Student Account Specialist. This role will provide assistance with customer service to prospective and current students, parents, and faculty/staff in the areas of Admissions, Financial Aid, Registration, and OneStop Enrollment Services.
The ideal candidate will have a strong understanding of student financial services and be able to interpret policies, procedures, and programs. Excellent communication and problem-solving skills are essential for success in this role.
Key Responsibilities:
- Provide customer service and support via call center, email, written correspondence, or in-person to resolve problems and address issues from students, parents, faculty, staff, and academic departments.
- Work with student advisors, colleges, or other University departments to clarify situations, as necessary.
- Provide support and up-to-date information to prospective and current students in the areas of Admissions, Financial Aid, Registration, OneStop, and Graduation, as assigned.
- Assist with updating student account information in PeopleSoft or other ERP software programs, ensuring the integrity of the data.
- May participate in banking and/or University Card processes, as assigned.
- May assist with reviewing and analyzing banking activities as it relates to student accounts.
- Serve as a backup within the department and assist with various Student Financial functions, as needed.
- Assist with special projects, as assigned.
Requirements:
- Bachelor's degree and 1 year of relevant experience.
- Customer service experience.
- Experience working in Higher Education.
Work Schedule:
Begin time: 8:30 AM
End time: 5:00 PM
Working Condition(s):
Required to spend 50% or more of time operating a computer
Pre-Employment Requirements:
Expanded Background Check
Other Information:
Ability to work flexible hours as needed.
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