Order Representative II

10 hours ago


Torrance, California, United States The Sunrider Corporation Full time
Job Summary

As an Order Representative II at The Sunrider Corporation, you will play a crucial role in processing orders from customers for Sunrider International merchandise. This includes handling orders via telephone, mail, and email, as well as providing order updates and limited account information.

Key Responsibilities
  • Order Processing: Efficiently and correctly input customer orders into the Exigo system, verifying shipping addresses and carriers.
  • Customer Communication: Inform customers of unit prices, approximate ship dates, anticipated delays, and additional information needed for their orders.
  • Cross-Selling and Upselling: Promote featured products and complementary items to customers during telephone orders.
  • Troubleshooting: Resolve minor order inquiries and coordinate with supervision to correct issues when needed.
  • Store Staffing: Provide coverage for the company's on-site store (Business Center).
  • New Member Applications: Process new member applications.
  • Product Returns: Handle product return paperwork for the Distribution Center for orders canceled before shipping.
  • Switchboard Support: Provide coverage for the company's main switchboard.
  • Clerical Support: Assist with moderate-scale functions supporting special events and projects.
Requirements
  • Education: High School Diploma/GED
  • Experience: Minimum three years of related experience
  • Skills: Functional computer use skills, Microsoft Word proficiency, excellent interpersonal communication skills, and ability to work as a team player.


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