Patient Access Manager

3 weeks ago

Hermitage TN United States Williamson Health Full time
Job Title: Patient Access Manager

Williamson Health is seeking a highly skilled Patient Access Manager to join our team. As a key member of our healthcare team, you will be responsible for planning, directing, and evaluating the processes performed in the Patient Access Department.

The ideal candidate will have a strong background in patient access management, with a minimum of five years of experience in a similar role. You will be responsible for ensuring that services provided are safe, efficient, and professional in manner and consistent with departmental and hospital policies.

Key responsibilities will include:

  • Developing and implementing staff education to meet the specific learning needs of the Patient Access Staff
  • Overseeing the staff and processes in multiple locations, providing supervision, support, and coaching while ensuring adequate staffing coverage
  • Working closely with and cross-training with the Pre Service Manager to expedite patient flow and insure patient friendly workflows
  • Focuses on the keys to patient access success (quality, service, and finance which are all dependent on the people (staff) performing the work)

We offer a comprehensive benefits program, including medical, dental, vision, PTO, retirement matching, tuition reimbursement, discount programs, FSA, identity theft protection, and legal aid. Williamson Health is an equal-opportunity employer and a drug-free workplace.

Requirements:

  • College degree preferred, equivalent work experience will be considered
  • Must have a working knowledge of Patient Access and processes
  • Must be detailed oriented with knowledge of insurances and insurance assignment, collections and must have good communication skills to convey department and hospital policies

Equipment and Skills Training:

  • Telephone, Meditech System, scanning software, Fax, PT650, Label/Armband Printers, Copier, Passport, AccuReg, Cisco phone system, API time and attendance system, Event notification incident reporting system, Healthstream On-line training system, Excel, Word, Internet, PowerPoint, and PBX console

Physical Environment:

  • Office in all areas pertinent to position

Physical Effort:

  • Able to communicate in English verbally and legibly
  • Efficient oral and written communication
  • Prolonged sitting, consistent keyboard and terminal usage
  • Standing, walking, bending
  • Ability to push patients in wheelchairs
  • Ability to work well under pressure, to function dependently and independently

Key Results:

  • Coordinates daily operations of the Patient Access department in all assigned locations
  • Recommends and implements changes of current processes in a cost-effective manner
  • Coordinates staffing of Patient Registration department to ensure maximum effectiveness and efficiency
  • Ensures cash management procedures are current and are being followed
  • Facilitates staff development, assists with the orientation/training of new personnel, and participates in the development of educational program for co-workers
  • Maintains knowledge and communicates with staff regarding changes in systems and/or processes
  • Maintains working knowledge of all positions in department, Meditech modules and other systems used in the department
  • Uses systems to support/enhance workflows
  • Works with other departments on issues pertaining to the registration process
  • Completes employee evaluations and reviews with staff in a timely manner in accordance with JCAHO standards
  • Completes time and attendance edits timely and maintains accuracy in accordance with hospital and departmental policies
  • Communicates effectively with staff through staff meetings, email, huddle and individually
  • Follows through with issues and responds to others in a timely manner with resolution
  • Seeks and performs other related duties assigned by the patient access director
  • Maintains Patient Registration reports for timely billing and activation of PRE-status accounts
  • Ensures VMB is kept up-to-date
  • Works closely with Pre Service Manager to ensure efficient and customer-focused work flows are in place
  • Supervises, supports, and coaches staff
  • Effectively manages employees
  • Re-recruits high-performers and effectively deals with low-performers
  • Selects and hires well
  • Uses LEAN problem-solving methodologies effectively
  • Facilitates resolution to root causes of issues

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