Patient Access Manager
3 weeks ago
Full Time, Days
Why work as a Patient Access Manager at the Visiting Nurse and Hospice for Vermont and New Hampshire?
You experience satisfying and challenging work that makes a difference, every day.
You really get to know your patients and become an integral part of their care team.
You are provided broad independence but are also part of a cohesive interdisciplinary team.
You get to be an important part of the community where you live.
You have a work/life balance that can match the flexibility you need.
Benefits include:
Employee Referral Bonuses
Clinical CEUs
Online LinkedIn Learning
Extensive health, dental, and lifestyle benefits that come with being part of the renowned Dartmouth Health system
Locations:
White River Junction, VT area
Visiting Nurse and Hospice for VT & NH covers more than 70 towns delivering superior nursing, rehabilitation, hospice, and personal care services with proven effectiveness, integrity, and compassion. Our only goal is to help the people in our communities. When you join the Visiting Nurse and Hospice for VT & NH, you’ll become part of a dedicated team delivering outstanding home health and hospice services that enrich the lives of the people we serve.
The Patient Access Manager at VNH works in collaboration with the Director to perform functions to plan for and manage the Patient Access function, involving referrals management, and clinical scheduling. The Manager cultivates an environment of outstanding customer service, acts as the voice of the company in all interactions with referral sources, patients, and field staff.
The Patient Access Manager will:
Manage Patient Access Team in the processing of new patient referrals, insurance benefit investigation and verifications, and procurement of required authorizations. Establish processes for visit scheduling that is based on acuity, regulatory compliance, and service standards.
Establish, communicate, and maintain operating policies, processes and procedures covering functional area, to improve efficiency, quality and compliance, and related performance expectations. Maintain survey and regulatory readiness; comply with CMS Conditions of Participation, VT and NH regulations and related documentation requirements (self and team).
Monitor results to evaluate compliance with quality and productivity expectations and identify opportunities for improving results.
Participates in DH system led initiatives and meetings as assigned, including system capacity, access and re-hospitalization. Participates on internal technology conversations, including phone systems.
Establish customer service standards of excellence and ensure compliance. Train and mentor team members in customer service techniques, cultivate environment of customer service orientation, and evaluate effectiveness and assess satisfaction levels formally and informally.
Monitor activities and work with team members to provide guidance, training and improved skills involved in patient referrals, compliance with service standards, evaluation and maximization of patient service contracts. Balance workload and manage schedules to suit demand and service standards.
Interview, select, recommend hire, train and assign department team members. Provide direction and mentoring, develop and communicate performance metrics to assess the effectiveness of team members, both as a department and individually. Evaluate performance and provide counseling, cross training and coaching to team members. Maintain harmonious employee/employer relations. Develop and implement staffing plans and related budgets as required.
Communicate with liaisons to receive and provide information regarding individual account requirements and expectations and resolve customer/patient issues.
Share rotation of Administrative On Call (AOC) responsibilities.
Ensure EMR compliance of staff and maintains responsibility for work queue completion, as appropriate.
Minimum Qualifications:
Bachelor’s degree in nursing from an accredited college or university preferred.
Registered Nurse or Licensed Practical Nurse from an accredited college or university with experience in coding, scheduling and referral management preferred but will consider applicants with relevant experience.
Three (3) years’ experience in a direct supervisory role required.
Experience in health care setting with working knowledge of medical terminology, electronic medical record and billing systems/software required.
CHAM - Certified Healthcare Access Manager desired, or certification within 1 year of hire required.
We would love to meet you and tell you more about this engaging and fulfilling part of our healthcare delivery system. Our recruiters can explain the different roles, our service area, the unique aspects of home and hospice care, and the many benefits we can offer your career and personal life.
As part of Dartmouth Health, Visiting Nurse and Hospice for VT & NH is an equal opportunity employer.
Location: Visiting Nurse and Hospice for VT and NH · Patient Access Services
Schedule: Full Time, Days
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