Patient Access Coordinator
1 week ago
We are seeking a highly skilled and detail-oriented Patient Access Specialist to join our team at Northwestern Memorial Healthcare. As a Patient Access Specialist, you will play a critical role in ensuring that patients receive high-quality care by efficiently and effectively managing patient access to our healthcare services.
Responsibilities:- Provide exceptional customer service to patients, responding to their questions and concerns in a timely and professional manner.
- Collect and verify patient demographic information, ensuring accuracy and completeness.
- Utilize multiple online order retrieval systems to verify or print patient orders.
- Verify insurance eligibility and benefit levels through online tools or over the phone as necessary.
- Complete accurate handoff instructions and notes to scheduling staff, noting appropriately in Epic.
- Run real-time eligibility (RTE) on all patients to verify insurance and follow out-of-network policies as applicable.
- Schedule patient appointments and ensure that all necessary information is collected and documented.
- Perform medical necessity checks as necessary for scheduled services, communicating options to patients if appointment fails.
- Inform patients of any issues with securing their financial account for their encounter.
- Complete out-of-pocket estimations as requested by patients.
- Provide training and education as needed to ensure that patients and staff are aware of our policies and procedures.
- Manage work schedule efficiently, completing tasks and assignments on time.
- Participate in Quality Assurance reviews to ensure integrity of patient data information.
- Use effective service recovery skills to solve problems or service breakdowns when they occur.
- Utilize department and hospital policies and procedures to complete assigned tasks.
- Adhere to all department policies and compliance requirements.
- High School diploma or equivalent.
- 2-3 years customer service or medical office experience.
- Excellent interpersonal, verbal, and written communication skills.
- Proficiency in computer data-entry/typing.
- Ability to read, write, and communicate effectively in English.
- Basic Computer Skills.
- Ability to type 40 wpm.
- Ability to multi-task.
- Customer service oriented.
- Excellent organizational, time management, analytical, and problem-solving skills.
- Additional education.
- Additional language skills.
- Healthcare finance and/or healthcare insurance experience.
- Knowledge and experience in a healthcare setting, especially patient scheduling and/or registration.
We are an affirmative action/equal opportunity employer and do not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.
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