Customer Service Representative
4 weeks ago
Customer Service Representative Job Description
PrideStaff is representing a local industrial components company to find their next customer service representative. This company has a long history of growth and expansion, offering opportunities for team members to grow within the organization while serving clients and sales agents.
Job Responsibilities:
• Serve as the primary point of contact for customer inquiries and support
• Respond to customer questions via phone, email, and chat in a timely and professional manner
• Process orders, returns, and exchanges accurately and efficiently
• Maintain detailed records of customer interactions and transactions
• Collaborate with sales and technical teams to resolve customer issues
• Provide product information and recommend solutions tailored to customer needs
• Follow up with customers to ensure satisfaction and address any outstanding concerns
• Assist with special projects and administrative tasks as needed
Requirements:
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Proficiency in Microsoft Office suite and CRM software
• Patient and empathetic approach to customer interactions
• Basic understanding of industrial equipment and manufacturing processes (preferred)
• High school diploma or equivalent; associate's or bachelor's degree a plus
• 1-3 years of customer service experience, preferably in a related industry
• Ability to work independently and as part of a team
Benefits:
• Competitive salary commensurate with experience
• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Professional development and training opportunities
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