Customer Service Representative

4 weeks ago


Toledo, Toledo, United States PrideStaff Full time

Customer Service Representative Job Description

PrideStaff is representing a local industrial components company to find their next customer service representative. This company has a long history of growth and expansion, offering opportunities for team members to grow within the organization while serving clients and sales agents.

Job Responsibilities:

• Serve as the primary point of contact for customer inquiries and support

• Respond to customer questions via phone, email, and chat in a timely and professional manner

• Process orders, returns, and exchanges accurately and efficiently

• Maintain detailed records of customer interactions and transactions

• Collaborate with sales and technical teams to resolve customer issues

• Provide product information and recommend solutions tailored to customer needs

• Follow up with customers to ensure satisfaction and address any outstanding concerns

• Assist with special projects and administrative tasks as needed

Requirements:

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Proficiency in Microsoft Office suite and CRM software

• Patient and empathetic approach to customer interactions

• Basic understanding of industrial equipment and manufacturing processes (preferred)

• High school diploma or equivalent; associate's or bachelor's degree a plus

• 1-3 years of customer service experience, preferably in a related industry

• Ability to work independently and as part of a team

Benefits:

• Competitive salary commensurate with experience

• Health, dental, and vision insurance

• 401(k) retirement plan with company match

• Paid time off and holidays

• Professional development and training opportunities



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