Customer Experience Manager
6 days ago
We are seeking a highly skilled Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our team, you will be responsible for managing and executing effective front-end processes, leading omnichannel initiatives, and maintaining store recovery standards.
Key Responsibilities- Assist the Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
- Ensure all front-end policies and procedures are followed, achieve key performance indicators (KPIs), and manage your team to achieve their role KPIs.
- Plan and lead the execution of class and in-store events in accordance with Company programs.
- Lead the omnichannel processes and manage and execute shrink and safety programs.
- Assist with cash reconciliation and bank deposits, as well as inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed.
- Assist with the onboarding of new Team Members and train, observe, and coach the customer experience team to achieve results.
- Serve as Manager on Duty (MOD) and interact with others in an accepting and respectful manner.
- Acknowledge customers, help locate products, and provide solutions.
- Participate in truck unloading and stocking processes to ensure truck standards are followed and completed within budget.
- Cross-train in Custom Framing selling and production, and lead the delivery of high-quality custom framing solutions to customers on time.
- Retail management experience preferred.
- Ability to remain standing for long periods of time.
- Ability to move throughout the store.
- Regular bending, lifting, carrying, reaching, and stretching.
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
- Public retail store setting taking care of customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings.
Michaels is an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at MICHAEL).
-
VP of Customer Experience and Quality Management
3 weeks ago
Corona, California, United States Lennar Homes Full timeAbout the RoleWe are seeking a highly experienced and skilled professional to join our team as the Vice President of Customer Experience and Quality Management. This is a senior leadership role that will play a critical part in shaping and maintaining our reputation for exceptional customer service and product quality.Key ResponsibilitiesCustomer Experience...
-
VP of Customer Experience
4 weeks ago
Corona, California, United States Lennar Homes Full timeAbout Lennar HomesLennar Homes is a leading national homebuilder dedicated to delivering exceptional customer experiences and building quality homes. Our commitment to making a positive impact on the communities we serve drives our business strategy and informs our approach to customer satisfaction.Job SummaryWe are seeking a highly skilled and experienced...
-
VP of Customer Experience
2 weeks ago
Corona, California, United States Lennar Full timeCustomer Experience VisionaryLennar is seeking a seasoned professional to lead our customer experience initiatives and drive operational excellence. As a key member of our leadership team, you will be responsible for shaping and maintaining our reputation for exceptional customer service and product quality.Key Responsibilities:Lead the customer care team in...
-
VP of Customer Experience
2 weeks ago
Corona, California, United States Lennar Homes Full timeCustomer Experience VisionaryLennar Homes seeks a seasoned professional to lead our customer experience initiatives and drive quality excellence. As a key member of our leadership team, you will be responsible for shaping our customer-centric culture and ensuring that every homeowner has an exceptional experience with our brand.Key Responsibilities:Develop...
-
Customer Experience Associate
5 days ago
Corona, California, United States The Management Trust Full timeCustomer Experience SpecialistThe Management Trust is seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and homeowners.Key Responsibilities:Handle a high volume of incoming calls and respond to voicemails in a timely...
-
Customer Experience Associate
7 days ago
Corona, California, United States The Management Association, Inc. Full timeJob SummaryWe are seeking a highly skilled Customer Experience Specialist to join our team at The Management Trust. As a key member of our operations team, you will play a critical role in delivering exceptional customer service and support to our clients and their communities.Key ResponsibilitiesProvide timely and effective support to clients via phone,...
-
VP of Customer Experience Director
1 week ago
Corona, California, United States Lennar Homes Full timeCustomer Experience and Quality Management LeaderLennar Homes is seeking a highly skilled and experienced Customer Experience and Quality Management Leader to join our team. As a key member of our leadership team, you will be responsible for shaping and maintaining our reputation for exceptional customer service and product quality.Key Responsibilities:Lead...
-
Customer Experience Associate
4 weeks ago
Corona, California, United States Staffmark Full timeJob SummaryWe are seeking a highly skilled and motivated Customer Service Response Clerk to join our team at Staffmark. As a key member of our logistics team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Process inbound and outbound calls from customers and authority agencies in a call...
-
Corona, California, United States Lennar Homes Full timeJob SummaryLennar Homes is seeking a highly skilled and experienced Executive Director of Customer Experience and Quality to lead our customer experience and quality initiatives. This is a critical role that requires a strong understanding of customer experience and quality management principles, as well as excellent leadership and communication skills.Key...
-
Cleaning Staff
2 weeks ago
Corona, California, United States Quantum Ventures Full timeJob Summary:We are seeking a reliable and detail-oriented Cleaning Staff to join our team at Quantum Ventures. As a Cleaning Staff, you will be responsible for maintaining the cleanliness and organization of our store, ensuring a positive experience for our customers.Key Responsibilities:Store Maintenance: Regularly clean and maintain the sales areas,...
-
Customer Experience Associate
4 weeks ago
Corona, California, United States EBlock Corp. Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at EBlock Corp. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.Key ResponsibilitiesCustomer...
-
Customer Engagement Manager
3 weeks ago
Corona, California, United States PetSmart Full timeAbout Our StoreWe're a leading pet retailer with a passion for delivering exceptional customer experiences. Our stores are vibrant and engaging environments where pet parents and their furry friends can explore a wide range of products and services.As a key member of our Department Management team, you'll play a critical role in ensuring our stores run...
-
Customer Service Manager
2 weeks ago
Corona, California, United States ViaPlus by VINCI Highways Full timeAbout ViaPlus by VINCI HighwaysWe are a global mobility company specializing in revenue and services management solutions for the transportation industry. Our customer operations, data analytics, and back-office technology facilitate high-volume transactions for seamless multimodal mobility.Job ProfileJob Title: Customer Service ManagerJob Location: Corona,...
-
SharePoint Systems Manager
4 weeks ago
Corona, California, United States Monster Energy Full timeJob Summary: Monster Energy is seeking a highly skilled SharePoint Systems Manager to join our team. As a key member of our sales content team, you will be responsible for developing custom frontend solutions for our SharePoint site. With a focus on innovation and efficiency, you will work closely with our Sr. Manager to implement change requests, update...
-
Childcare Culinary Specialist
1 month ago
Corona, California, United States The Learning Experience #339 Full timePosition OverviewThe Culinary Coordinator at The Learning Experience is dedicated to fostering joy and wellness through nutritious meal preparation, significantly impacting the lives of children and their families.Key Responsibilities:Design and prepare balanced meals tailored to meet the nutritional needs of young children.Ensure the safety of all children...
-
Store Experience Representative
4 weeks ago
Corona, California, United States Circle K Stores, Inc. Full timeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Circle K Stores, Inc. As a key member of our retail team, you will be responsible for providing exceptional customer service and support to our customers.Key Responsibilities:Provide prompt and courteous service to customers, responding...
-
Customer Service Representative
2 weeks ago
Corona, California, United States Staffmark Full timeCustomer Service Representative OpportunityWe are seeking a highly skilled and organized Customer Service Representative to join our team at Staffmark. As a key member of our logistics team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Booking and tracking trucks for customer...
-
Customer Care Associate
4 weeks ago
Corona, California, United States Malakye Full timePosition Overview:As a vital member of our team, the Customer Service Representative will play a key role in ensuring customer satisfaction and enhancing the overall customer experience.Key Responsibilities:Handle daily customer inquiries through various channels including phone, email, and chat.Respond professionally to customer questions and...
-
Customer Service Operations Leader
4 weeks ago
Corona, California, United States ViaPlus by VINCI Highways Full timeJob OverviewABOUT VIAPLUS:ViaPlus is a prominent player in the global mobility sector, focusing on Intelligent Transportation Systems (ITS). We specialize in solutions for revenue and service management tailored for the transportation industry. Our customer service operations, comprehensive data analytics, and robust back-office technology are designed to...
-
Customer Service Associate
7 days ago
Corona, California, United States Kinetic Personnel Group Full timeJob SummaryKinetic Personnel Group has partnered with a thriving manufacturer seeking a skilled Customer Service Representative to manage customer accounts, address inquiries, and provide product information.Key Responsibilities:Act as the primary point of contact for customers, providing information on products and services.Process customer orders, follow...