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Customer Experience Associate

2 months ago

Corona, California, United States The Management Association, Inc. Full time
Job Summary

We are seeking a highly skilled Customer Experience Specialist to join our team at The Management Trust. As a key member of our operations team, you will play a critical role in delivering exceptional customer service and support to our clients and their communities.

Key Responsibilities
  • Provide timely and effective support to clients via phone, email, and other communication channels
  • Process and manage client accounts, including payments, adjustments, and correspondence
  • Research and resolve client issues and concerns in a professional and courteous manner
  • Collaborate with internal teams to ensure seamless delivery of services and support
  • Stay up-to-date on company policies, procedures, and regulatory requirements
Requirements
  • High school diploma or equivalent required; associate's degree preferred
  • 1-2 years of customer service experience, preferably in a community association management setting
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Strong problem-solving and analytical skills
What We Offer
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A chance to make a meaningful impact in the lives of our clients and their communities