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Referral Management Specialist
2 months ago
A prominent plaintiff's side Employment Law Firm is in search of a dedicated Referral Coordinator to join their team. This role is pivotal in managing and coordinating relationships with various referral partners. The ideal candidate will be adept at handling a significant volume of referrals and will ensure timely follow-ups. Strong written and verbal communication skills are essential for success in this position. A positive attitude and the ability to accept constructive feedback are key traits for the successful candidate. This is a full-time, onsite role at the firm's office.
Key Responsibilities:
- Facilitating the referral of cases to partner law firms.
- Conducting follow-ups with referring attorneys regarding case progress.
- Recognizing the importance of timelines and working efficiently.
- Comprehending the litigation process for effective case monitoring.
- Building and nurturing relationships with referral partners.
- Overseeing documentation and processes related to all incoming and outgoing referrals.
- Monitoring referral sources and managing payment schedules.
Required Qualifications:
- A Bachelor's degree in business administration, communications, or a related field from an accredited institution; equivalent combinations of education and experience may be considered.
- Experience in a customer-focused environment is essential.
- A friendly, personable demeanor is a must.
- Exceptional verbal and written communication skills are required.
- Strong interpersonal and customer service abilities are necessary.
- Meticulous attention to detail and excellent organizational skills are essential.
- A foundational understanding of clerical processes, including recordkeeping and filing, is required.
- The ability to work independently as well as collaboratively in a team environment, demonstrating flexibility and adaptability, is crucial.
- A high level of professionalism and a commitment to client service and confidentiality are imperative.
